Shipping policy

Processing:

We're all about getting your Diamond Day Candles order out the door in 2-8 business days. In the event of busy season, that time may be extended. If this happens, we will post the expected shipping time in the announcement bar. You want your goods to arrive on time, and we're here to make that happen!

Tracking Your Package:

Once we've prepped your order, we'll shoot you an email with tracking info so you can keep an eye on its journey to its destination.

Delivery Dates:

Delivery times vary based on your selected shipping method and location. While we strive to ensure fast and efficient deliveries, unexpected delays with carriers or weather conditions can occasionally cause setbacks.

For time-sensitive orders, we recommend placing them early to avoid the need for expedited shipping or rush fees. Your patience is greatly appreciated as we work to deliver your items with care.

Shipping Costs:

Fees for shipping depend on your order's weight, size, and destination. You'll see these at checkout before you commit to your purchase.

International Shipping:

Diamond Day Candles proudly ships to select countries around the world. Please note that international orders may be subject to customs fees, duties, or import taxes, which are the responsibility of the recipient.

Delivery times for international shipments can vary depending on your location and the processing times at customs. While delays may occur, we promise it will be worth the wait!

Thank you for your patience, and we’re excited to send a little sparkle your way—no matter where you are in the world!

Lost or Damaged Packages:

If your package goes missing or arrives in less-than-perfect condition, let us know right away! We’ll work with the carrier to sort things out and, if necessary, get you a replacement or refund.

For any questions about our shipping policy, feel free to reach out to us at diamonddaycandles@gmail.com—we’re always happy to help!

Thank you for trusting Diamond Day Candles with your special moments!